Shipping and Delivery Policy

Apparel and Accessories Orders

Please allow 1 business day to process and 3 business days to receive your special package. Shipping fees will be added during the checkout process.

Hair Orders

Please allow 1 business day to process and 3-5 business days to receive your special package. Shipping fees will be added during the checkout process.

Return Policy

All Orders

We exercise a very strict quality control process to ensure that our clients receive only the products!! No returns are allowed.Exchanges only. No Exceptions. Exchanges may be received only if the items are mailed for exchange in its original condition within 3 days. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. A shipping fee will be required to ship out the new product for your exchange. If you want to exchange an item you will need to email us immediately at sales@queenbrooklyn.co

 

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